A piece written for Telus International about cybersecurity, particularly around chatbots. Read the full piece here.
“In this digital age, customers like to choose how they get in touch with a business. For many, this involves picking up the phone or sending an email, but a growing number of customers prefer self-service methods, like chatbots, for quick answers to their questions.
The benefits of chatbots are clear. Not only do your customers get the information they need quickly, but you’ll free up customer service staff so they can focus on handling the requests that need a human touch.”